Additional information required for a client

Sometimes, you might see a message on your dashboard (In Orange) asking you to provide some additional information on one of your clients. This means that as part of our regular ongoing AML checks, we will need some more information to verify your client’s identity before we can resume their account activity again for payments - Please email a photo or scan of one of the following to

- An Identity Verification Certificate (IVC) signed by a regulated individual (there's a template below, but please feel free to use your own firm’s template).


- A copy of their UK driving license with a current address.


- A copy of a photo ID, such as a passport, and a proof of address document (this can be a utility bill, bank statement, or a letter from a government body). We'll need to see the header of the letter including their name and address, and it must be dated within the last three months.

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