Additional information required when adding a client

Sometimes, you might see a message asking you to provide some additional information on one of your clients. Don't worry though, it just means we're still trying to process our identity checks. First of all, we recommend refreshing the page, as sometimes our system might needs a little more time to complete the process.

If you can still see the message, we will just need a bit more information to verify their identity before we can finish setting up your client's account. Simply email us ( a photo or scan of one of the following:

- An IVC signed by a regulated individual (there's a template below, but please feel free to use your own firm template)


- A copy of their UK driving license with a current address
- A copy of a photo ID (a passport works best) and a proof of address document (this can be a utility bill, bank statement, or a letter from a government body). We'll need to see the header of the letter including their name and address, and it'll need to be dated within the last 3 months.
There's plenty of reasons this could happen (for example, they might have recently changed address), and in most cases they'll be up and running in no time.

For clients born outside of the UK

If your client's country of birth is not the UK, we'll also be required to gather some additional information to comply with UK regulations.
As such, before we can finish setting up their account, could you please send us an email ( confirming the following:
  • The source of the funds your client is looking to invest
  • Whether your client has any financial interests or assets outside of the UK
  • How long have they been in the UK
  • How Octopus Choice came to your attention. And why you chose to recommend it.
Once we’ve confirmed everything’s in order, we’ll get the account set up and ready to go.
We’re sorry if this causes any inconvenience. If you have any questions, just drop us an email at

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